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MEC8028 Human Centred Design and Engineering

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Pregunta:

What are examples of ways of addressing error?

Autor: Steven Wilson



Respuesta:

Going Beyond 'Incidents'; Looking for hazards. Hearing about near misses. 'Just' and open culture where you can report near misses. Incident Investigation; Applying different types of human error (human error taxonomy). Look at other causes. Using a structured approach. Correcting the problem; Look at solutions beyond human error. Match any training to the type of 'human error'. Build resilience, if things go wrong there are processes that will manage failure, preventing it from becoming a massive event.


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