ICE Consulting Flash Cards
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ICE Consulting Flash Cards - Marcador
ICE Consulting Flash Cards - Detalles
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53 preguntas
| 🇬🇧 | 🇬🇧 |
| Where do we have offices | California, East Asia |
| Name 4 biotech specific expertise we have? | LIMS, ELNs, lab networks and systems, HPCs, Big Data, Bioinformatics, Compliance, Linux |
| Name 4 biotech specific expertise we have? | LIMS, ELNs, lab networks and systems, HPCs, Big Data, Bioinformatics, Compliance, Linux |
| Name 4 biotech specific expertise we have? | LIMS, ELNs, lab networks and systems, HPCs, Big Data, Bioinformatics, Compliance, Linux |
| Name 4 biotech specific expertise we have? | LIMS, ELNs, lab networks and systems, HPCs, Big Data, Bioinformatics, Compliance, Linux |
| What are our 4 primary services we provide? | IT Provider Cybersecurity Provider Cloud Provider Compliance Provider |
| What certification do we have? | SOC 2 Type II |
| What do we need to do to maintain our certification? | Moth annual audit |
| What guarantee does our certification give? | We have all the security controls in place to protect your data, alerts to quickly identify threats, tools in place to promptly respond and repair any damage |
| What 2 types of IT agreements do we have? | On-Call Managed |
| Benefits of On-Call | No recurring fees No termination fees No obligations Only pay when you use us |
| 4 solutions make up Managed IT | Strategic Technical IT support IT Administrative |
| How does billing work in Managed | Flat monthly fee |
| What are two other ways we can work with companies? | Project Based Supplement services |
| What type of engineers to we hire? | Specialized |
| What do we provide each client? | Dedicated team of specialized engineers complete with a TAM (Technical Account Manager) for direct point of contact |
| What makes our services proactive? | Weekly or Monthly preventative maintenience NOC monitoring team |
| What makes our services TRULY 24x7? | Offices here an abroad allowing for 3 8 hours shifts where engineers are at their desk ready to help NOT on call |
| What makes us transparent? | Weekly, Monthly, Quarterly, Semi-Annual, and annual reports on everything We provide a calculator so you can see exactly how your business can be impacted as your grow |
| What two types of User Support do we provide? | Onsite Virtual |
| What makes our virtual support different? | Instant live chat for any employee to connect to an engineer in real time |
| Name 4 biotech specific expertise we have? | LIMS, ELNs, lab networks and systems, HPCs, Big Data, Bioinformatics, Compliance, Linux |
| What 3platforms do we work with? | AWS, Azure, GCP |
| What type of cloud professionals do we have? | Architects, programmers, engineers, security specialists, analysts |
| What do we optimize your cloud infrastructure for? | Cost, performance, efficiency, operational overhead |
| Name 4 types of compliance we do | ISO, NIST, HIPAA,SOX, SOC, CLIA, GDPR |
| What cybersecurity services do we offer? | SOCaaS - Security Operation as a Service |
| What is SOCaaS | 24x7 proactive security monitoring and response services |
| What do they get with SOC | A dedicated team of cybersecurity professionals Using the #1 SIEM platform Microsoft Sentinel 24x7 proactive security monitoring and response services |
| If a company has great security solutions in place why would they need SOCaaS? | According to IBM 93% of data breaches are the result of human error 82% of data breaches involved the cloud 43% of data breaches were against SMBs and startups |
| What can destroy your credibility? | Bragging words with no evidence "The Best" "Number 1" The Greatest" |
| What do we want to assure them they will get tout of the meeting? | Valuable advice to put to use right away |
| There are 6 things we want to tell them they will get out the meeting, name 3. | Share how we aided a company like theirs Valuable insights into strategies and solutions Share the proven methods Share with you how we facilitate the growth Share how we can improve your security posture Share what security controls are needed to qualify for grants and additional funding |
| There are 12 buzz words, name 3 | Streamline Optimize Scale Reduce overhead Cost-effective Strategies Proven Methods Empower biotech companies Improve security posture Help qualify for additional funding Preserve capital Specialized engineers Engineers with biotech experience |
| How long should your introduction be? | 30 seconds |
| What is an example sentence of asking for the meeting? | What does your calendar look like in the next couple of weeks? |
| What is an example sentence of taking of the pressure? | At the least you will learn some things, and if you think about us in the future that would be great! |
| What should you not to do to start call? | Greeting or wasting time with trivial conversation |
| Name 5 things you should accomplish in your intro | Clearly state who your are Clearly state what you do Establish credibility State a benefit(s) of working with us Why you should come to the meeting |
| What can destroy your credibility? | Bragging words with no evidence "The Best" "Number 1" The Greatest" |
| 10X Genomics | 1. 12 to 2,000 in 4 years (6500% Growth) 2. Worked with GC & architects to help them move into 5 buildings 3. Built out their entire cloud infrastructure 3. Helped with Pre-IPO due diligence 4. Provided 24/7 global support as they grew |
| TWIST | 1. 100 employees and helped them grow to 1,000 employees 2. When first brought on board IT Audit & Assessment revealed (Network and Systems was incorrectly configured - major performance issues - lots of security issues) 3. Upgraded their entire IT Infrastructure to give them a secure, scalable IT infrastructure that could support their growth to 1,000 employees |
| Why compare 10X vs. Twist? | To establish why waiting to long to put in a proper IT foundation and infrastructure can lead to major issues |
| We are too small | Actually ____, the reason we are reaching out to you is because of the size of your current operation. Do you mind if I ask, will you be seeking additional funding or potentially expanding down the road? |
| Waiting for funding | Oh great! Can I share with you briefly a new trend we are seeing in the industry amongst companies seeking additional funding? |
| Check back Q1 | I am happy to do that! If I may point out one thing, most members are not in a position to make a decision on something like this now, nor do they know it's something they will even end up evaluating for 2025. |
| We already have a provider | Perfect! Great, to hear you see the value in outsourcing your IT! The reason I am reaching out is because you already have an IT provider and we wanted to ask if they are providing proactive cybersecurity monitoring and response services in addition to IT support? |
| We have an IT department | Yes we saw that and that is exactly the reason I am reaching out to you. We wanted to inquire if the department includes a dedicated team of cybersecurity professionals? |
| No Interest | Understandable… Do you mind me asking a quick question? Is it not a priority because… You feel you are too small or waiting for funding? You already have an IT department or a service provider? You evaluate something like this at different time of year? |