| Name 4 biotech specific expertise we have? | LIMS, ELNs, lab networks and systems, HPCs, Big Data, Bioinformatics, Compliance, Linux |
| Name 4 biotech specific expertise we have? | LIMS, ELNs, lab networks and systems, HPCs, Big Data, Bioinformatics, Compliance, Linux |
| Name 4 biotech specific expertise we have? | LIMS, ELNs, lab networks and systems, HPCs, Big Data, Bioinformatics, Compliance, Linux |
| Name 4 biotech specific expertise we have? | LIMS, ELNs, lab networks and systems, HPCs, Big Data, Bioinformatics, Compliance, Linux |
| How much Biotech Experience do we have? | 25+ years |
| What are our 4 primary services we provide? | IT Provider
Cybersecurity Provider
Cloud Provider
Compliance Provider |
| What certification do we have? | SOC 2 Type II |
| What do we need to do to maintain our certification? | moth annual audit |
| What guarantee does our certification give? | We have all the security controls in place to protect your data, alerts to quickly identify threats, tools in place to promptly respond and repair any damage |
| What 2 types of IT agreements do we have? | On-Call
Managed |
| Benefits of On-Call | No recurring fees
No termination fees
No obligations
Only pay when you use us |
| 4 solutions make up Managed IT | Strategic
Technical
IT support
IT Administrative |
| How does billing work in Managed | Flat monthly fee |
| What are two other ways we can work with companies? | Project Based
Supplement services |
| What type of engineers to we hire? | Specialized |
| What do we provide each client? | Dedicated team of specialized engineers complete with a TAM (Technical Account Manager) for direct point of contact |
| What makes our services proactive? | Weekly or Monthly preventative maintenience
NOC monitoring team |
| What makes our services TRULY 24x7? | Offices here an abroad allowing for 3 8 hours shifts where engineers are at their desk ready to help NOT on call |
| What makes us transparent? | Weekly, Monthly, Quarterly, Semi-Annual, and annual reports on everything
We provide a calculator so you can see exactly how your business can be impacted as your grow |
| What two types of User Support do we provide? | Onsite
Virtual |
| What makes our virtual support different? | Instant live chat for any employee to connect to an engineer in real time |
| Name 4 biotech specific expertise we have? | LIMS, ELNs, lab networks and systems, HPCs, Big Data, Bioinformatics, Compliance, Linux |
| How much Biotech Experience do we have? | 25+ years |
