communication
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communication - Marcador
communication - Detalles
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29 preguntas
| 🇬🇧 | 🇬🇧 |
| Communication | Transferring a message from sender to receiver |
| Message | Information or instruction being passed by sender to receiver |
| Process of effective communication | Transmitter or sender medium--> method of sending the message receiver feedback |
| Different types of communication | Internal communication external communication one way communication two way communication formal communication informal communication |
| Internal communication | Between mem of the same organization notice on board |
| External communication | Between the organization and other organization or individual communication with customer |
| One way communication | Involves a message which does not require a response announcements |
| Two way communication | When receiver gives response to the message and discusses about it |
| Formal communication | Messages sent through established channels using professional language reports |
| Informal communication | Info sent and received casually with the use of everyday language meeting with friends |
| Direction of communication | Downward comm upward comm horizontal comm vertical comm |
| Downward communication | Messages sent from managers to subordinates |
| Upward communication | Feedback is passed from subordinates to managers |
| Horizontal communication(lateral communication) | People at the same level of organization communicate together |
| Vertical communication | Info or message flows between or among subordinates superiers of the organziation |
| Communication methods | Verbal comm written comm visual comm electronic comm |
| Verbal / oral comm | Sender of the message speaking to reciver one to one talk telephone comm video conference meetings |
| Adnatages and disadvan of verbal/oral comm | Adv: quick info immediate feedbacks disadv: difficult for big meetings greater scope for errors no record of message |
| Written communication | Any type of message that makes use of written word letters emails |
| Adv and disadv of written commuinication | Adv: there is hard evidence of message good for complicated message can be copied and sent to others disadv: direct feedback not possible no opportunity for body language language used can be diff for some pple |
| Visual communication | Transmission of info and idea suing symbol or image film poster |
| Adv and disadv of visual communication | Adv: can present in attractive way more clear to understand diadv: no feedback graph and charts are difficult for some people |
| Electronic communication | Transfer of writing signals data sound via electronic device social media |
| Adv and diadv of e communication | Adv: great speed creates interest encourage response disadv: cannot always be received expensive in hardware diminishes personal contact |
| Factors influencing choice of appropriate media | Speed - impo that reciver gets info quick cost- impo to keep cost down message details- if contains plan figures written visual comm is essential the reciver- if its one person then one to one talk is good importance of feedback- essential that sender needs feedback quick |
| Communication barriers | Factors that stop effective communication messages |
| Barriers to effective communication | Problem with the sender- unclear message problem with the medium-technical breakdown problem with the receiver -lack of trust problem with the feedback - unclear |
| Impo of effective communication in business | Improved employee management builds strong employee relationship helps wit decision making |
| Ways to improve communication in business | Make vison and mission clear strengthen connection create open dialogue |