Level 2- Process Types of the Process Group

• Planning Processes that describe the work of determining how that Business Service will respond to demands. Planning Processes operate on a planning cycle, or in response to contingencies. • Provisioning Processes that describe the work of preparing the Business Service to respond to demands in accordance with plans. • Delivery Processes that operate repeatedly when each request for a Business Service output is received. • Deregister/Decommission processes that recognize the lifecycles of resources, suppliers, Business Service outputs, or Business Service recipients and operate according to the lifecycle stages of these elements. • Oversight Processes that monitor, provide feedback, and thus control the performance of the other processes within the Process Group.