-Procurement concerns how a company obtains raw materials. -Technological development is used at a firm's research and development (R&D) stage—like designing and developing manufacturing techniques and automating processes. -Human resources (HR) management involves hiring and retaining employees who will fulfill the firm's business strategy and help design, market, and sell the product. -Infrastructure includes company systems and the composition of its management team—such as planning, accounting, finance, and quality control.