Crisis

A series of incidents (or a serious incident) can become a Crisis. The definition of a Crisis varies from business to business – but a large part of what makes a Crisis is its scope. If an incident, or series of incidents, significantly disrupts day-to-day activities, it’s probably a Crisis and demands assembling the Crisis Response or Crisis Management Team. There’s no one size fits all definition. It’s important for a business to have its own threshold for defining if something is a problem, incident or crisis. Without set rules, you lose valuable time deciding how and when to escalate and take action.