Quality management three major elements?

Quality management is the guidelines and techniques used to meet the needs of the home care clients and continuously improve the quality of care provided. Three major elements are includes: 1. Structural Criteria: The agency’s overall organization, philosophy, policies, procedures, bylaws, personnel practices, supervision, orientation, contracts, and physical facilities. 2. Process criteria: Evaluation of care of delivery. Authorities scrutinize the activities of the health professionals and paraprofessionals and support in the management of patient care, documentation, and patient care conferences. 3.Outcome criteria: Measurement of change in patient behavior, the results of patient care in terms of changes, health indicators, and satisfaction. Care standards and expected outcomes are integral parts of this area.