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Questions and Answers List

Question	Answer
naturalistic decision making	Experts make decision by time pressure, stress, dynamic conditions, ambiguous information and ill-defined goals.
Mental templates, formed from past experience and expectations	Schema (Perceptual Cycle Model)
doing something	Action (Perceptual Cycle Model)
Information existing in the world	World (Perceptual Cycle Model)
making decision based on knowledge of that made sense at the time given their goals, understanding of the situation and focus of attention	Local rationality
ways to optimize decision making	decision aids
what is a checklist	list of items to be done and used as a reminder
learning technique that aids information retention in human	Mnemonics & acronyms
development of expertise in decision training	developing cue & pattern recognition strategies
How to use design	effective ways to design for decision making is leverage people's natural behaviors and decision making strategies
Person view: counter measures	remove bad apples from system
successive layers of defenses	organizational influences
System view: counter measures	align authority with responsibility
error proofing a system	mistake prevention
force user not to err	mistake prevention
immediately determine when a mistake has been made due to indications in system, effective corrective action	mistake detection
preventing the influence of mistakes	fail-safe
reduce ambiguity, streamline processes and reduce complexity	work enviornment