| false | Clients who are active in the consultation are NOT likely to change. |
| false | Directing is well suited to help people solve behaviour-change problems. |
| a. Guide
b. Ask
c. Direct
d. Follow | Which is NOT one of the three communication styles: |
| false | A directing style is best used with an ambivalent client. |
| a. force
b. elicit
c. direct
d. follow | Your task, as a professional, is to ______ change talk. |
| false | Your clients are not teachers. |
| True | Offering choices supports client autonomy. |
| false | Most people experience good-quality listening throughout their entire life. |
| false | The social etiquette of open questions is to write down all answers while the client is speaking. |
| true | Being honest about your time limitations is an effective way to bring listening to a close. |
| false | Asking and listening are the same thing. |
| True | Serial questions tend to evoke defensiveness. |
| true | Past behaviour can predict future behaviour. |
| true | Successful communication also involves interpersonal skills. |
| false | A practitioner who is listening has an intention to fix things. |
| a. Posing a question
b. Giving advice
c. Breaking bad news
d. Clarifying what something means | Informing is used in a wide range of situations. Which of the following is NOT a good example? |
| a. multitasking
b. busyness
c. lack of distraction
d. giving of advice | Two key signals that you have opened the door to listening are: eye contact and ____________. |
| a. Routine assessment
b. Typical day
c. Closed questioning
d. Agenda setting | _______ ________ refers to a brief discussion in which the client is given as much decision-making freedom as possible. |
| a. summary
b. instruction
c. proposal
d. resolution | A good ________ shows that you have been listening to and remembering what the client has said. |
| a.
Deliver-Discuss-Deliver
b.
Chunk-Check-Chunk
c.
Inform-Check-Inform
d. Elicit-Provide-Elicit | _____ - ______ - _____ is a guideline for information exchange that is congruent with the principles of MI. |
| true | Good reflective listening statements may make a guess about unspoken meaning. |
| true | No one works purely with one communication skill. |
| a. desire
b. ability
c. reasons
d. need | What could you do?” is a question to elicit a/an ______ DARN statement. |
| a. sure
b. certain
c. afraid
d. ambivalent | MI is for helping clients who are ___________ find within themselves their own motivations for change. |
| a. readiness
b. reasons
c. ability
d. desire | Commitment language is a signal of what is going on inside the client with regard to ________. |
| false | It is incompatible for a practitioner to have high ABCs and also respect the client’s freedom to make up their own mind. |
| true | A common response to the fear of change is to shut down. |
| a. pursuing problems and weaknesses
b. overloading clients with information
c. persuading too hard
d. descending into directing | A practitioner policing “bad” behaviour rather than eliciting the client’s strengths and aspirations is a common ABC trap known as: |
| a. behavioural change
b. direction giving
c. aspirational control
d. agenda setting | The more you feel the need to impose your aspirations on the client, the greater the need for clear _______ _______. |
| a. behavioral
b. precommitment
c. commitment
d. consistent | The acronym DARN represents ____________forms of change talk. |
| false | It is helpful to ask a client directly why they haven’t done something. |
| a. asking permission
b. changing behaviour
c. sharing evidence
d. clarifying something
e. obtaining consent | When Informing within MI, the simplest form of ________ ________ is when your client asks you for information or advice. |
| a. Reasons
b. Desire
c. Taking Steps
d. Ability | If you decide to exercise consistently, how would you do it?” is an example of a question intended to elicit _______ kind of change talk. |
| a. Motivate them
b. Highlight themes
c. Change direction
d. Express empathy | One useful function of Summarizing when used within the guiding style is that it allows you to reemphasize certain aspects of what the client has said, or in other words: ________ _________. |
| a. resolving ambivalence
b. behaviour change
c. commitment language
d. reflective listening | One reasonably reliable indicator that change talk is percolating is: ________ _________. |
| false | The stronger your feelings about wanting a client to change, the more indifferent you need to be about your own behaviour. |
