| Proactive Network Services | Proactive maintenance of Network Infrastructure. Review logs and performance, identify issues, and open tickets to resolve. Reporting by Network Engineer to keep you informed on network stability, performance, etc. (Weekly) |
| Proactive Systems Services | Proactive maintenance of Systems Infrastructure (servers, devices, etc.) Review logs, and performance, Identify issues, and open tickets to resolve. Reporting by Systems Engineer to keep you informed on systems infrastructure (Weekly) |
| Proactive Security Services | Proactive maintenance of Network Security Infrastructure. Review logs and performance, identify issues, open tickets to resolve. Reporting by Security Engineer to keep you informed on security measures (Weekly) |
| Proactive Endpoint Security Services | Proactive Endpoint (Device) Security Services. Check backups, OS and Application updates, Antivirus Software Updates, and open tickets to resolve (Weekly) |
| Unlimited Helpdesk Support | 24x7x365 Unlimited remote helpdesk user support services to troubleshoot and resolve any IT issues |
| Unlimited Monitoring Support | 24x7x365 Proactive monitoring, alerting, and response to detect, prevent, and mitigate IT incidents |
| Team of Experts | Specialized team of technical engineers assigned |
| Backups | Monitoring and maintain your data backups |
| Patch Management | Patch management services to address vulnerabilities, bugs, or security issues |
| Secured Access Management | Secured cutting-edge PAM (Privileged Access Management) solution from Delinea that protects access while allowing users to operate efficiently |
| Manage Licenses and Warranty | Hardware Warranty, Software Licensing & Subscription tracking to consolidate software/subscriptions, mitigate downtime risk, and ensure software use compliance |
| Ticketing Services | Ticket & trend analysis and reporting (Weekly & Monthly) to identify recurring issues and improve processes, systems, etc., thereby improving efficiency |
| IT Meeting | Weekly IT Meetings to discuss ongoing projects, resolve immediate issues or concerns, and plan for upcoming tasks or initiatives |
| Procurement | Assist with hardware, software & licensing procurement to negotiate cost savings, optimize hardware/software, and maintain consistency |
| Ticketing & Trend Analysis | Ticket & trend analysis and reporting (Weekly & Monthly) |
| Key Performance Index | Monthly Key Performance Index Report (KPI) to track trends and better tailor our services to your specific needs |
| Quarterly IT Analysis | Quarterly Business Report to evaluate your quarterly goals plan for any necessary adjustments, improvements, etc |
| Network Security Scanning | Internal and External Security Scanning, Analysis, and Remediation to prevent, identify, and mitigate network threats (Quarterly) |
| Systems Security Scanning | Systems Security Scanning, Analysis, and Remediation to prevent, identify, and mitigate Systems threats (Quarterly) |
| Simulated Phishing Security Testing | Check your organization's phishing awareness and see how many of your employees are Phish-prone. Train employees accordingly (Half-Yearly) |
| Cybersecurity Training | Conduct Cybersecurity and Infosec training that ensures users are up-to-date on best practices to prevent breaches and attacks (Half-Yearly) |
| Backup Testing | Backup Restoration Testing and Report to ensure data is recoverable in the event of a disaster, incident, or to comply with regulations (Quarterly) |
| System & Network Redundancy Testing | Systems & Network Redundancy Testing and Report that eliminates single points of failure and mitigates downtime risk (Half-Yearly) |
| Wi-Fi Performance Analysis | Wi-Fi Spectrum Analysis and Report to optimize the performance and reliability of your network (Half-Yearly) |
| IT Audit | IT Audit and Recommendations to help you plan for potential expansion, compliance, and explore new opportunities to further optimize IT (Yearly) |
| Additional Notes on 4 Weekly Reports | Performance issues, ISP bandwidth, Firewall, or systems performance and load then those recommendations are put into regular IT meetings with clients, so we can plan, it is more of an partnership than just a service provider. |
| Additional Notes Unlimited Help Desk Support | Can also check on existing tickets, not just new tickets. If you speak to one of our reps at 2 in the morning, you will have a live person assisting the user, not someone on-call. We have 3 working shifts running, people are working from office, not sleeping, our to an engagement, at their desk ready and waiting to assist. |
| Additional Notes on Secured Access Management | Cybersecurity is paramount to us, and most of our competitors do not have these sophisticated applications that they are running, even the network and system admins do not get to see the passwords they are only available to the managers. So if there is an engineer turnover they don't know passwords, in most cases, you would need to change the passwords, we don't need to do that because they don't see the passwords. With this advanced password management software it already rotates passwords, so there is a check-in and check-out. Since we are SOC 2 certified all of these actions from administrators are are recorded, so you can see everything they did and when they did it for audit purposes. There are multiple layers of security built into these tools. |
| Additional Notes on Procurement | We have a dedicated procurement depart that does nothing but procure hardware and software licenses. We managed licenses and warranties. We have an asset management system, that is already programmed so if is expires in 45 days, for example, it automatically opens a ticket for the procurement department to submit a quote to you for approval. We won't purchase any hardware or software without your approval. Everything is in our client's name. We are resellers who help secure a discounted price and pass it on to you. You do not have to purchase through us, but we will still track those assets. |
| Additional Notes on System & Network Redundancy Testing | As an IT company, they deploy architecture for redundancy but often they (internal or MSP) do not do those simulated tests, for example, if you have a dual ISP, if are doing dual fail-over testing you need to simulate and then switch off one of the ISPs and see if the traffic is going over if you ware running multiple virtual hosts you want to make sure failover is happening, network wise as well for example switches. Same with backups, how many times do companies restore backups to make sure they are recoverable? All of this testing takes a lot of time and with us, this is already built into our fixed pricing model. Wifi performance analysis we have very sophisticated tools that scan the entire building, to see what frequency you are using, where are the collusions happening, what microwaves or tools are affecting, are your neighbor's access points interfering with yours, that provides us with heatmaps which tell us which frequencies need to be adjusted. All of this is documented in reports and shared with the clients. |
| Additional Notes IT Audit | 3 goals of the audit - give you the lay of the land and the 3 areas we look at are your security, performance, redundancy, and failover. These annual audits enable us to map out what changes to the infrastructure will need to be made to accommodate growth so you can better plan regarding budget allocation. We want to make sure we align with the client for example when you are starting we don't want to put in too much redundancy but as you scale you need to add to it. |
