| What do owners want? | - Make a profit for shareholders and themself
- The business reputation to be positive
- For the business to act in a socially responsible manner |
| What do managers want? | - Wants business to perform well financially
- Will want the business to conduct itself in a socially responsible manner (lead to increase sales)
- Want to satisfy as many stakeholder expectations as possible while ensuring their position in the business is secure. |
| What do employees want? | -Expect to be paid fairly, treated fairly and have fair working conditions
- Want job security |
| What do customers want? | - Want the business to act in a socially responsible manner
- Want good quality goods or services at a fair price
- Want good quality service from the business. |
| What do suppliers want? | - Expected to be paid fairly and in full in return for quality goods being delivered reliably.
- Want to maintain a good relationship with businesses to ensure secure customers. |
| What do the general community want? | - Expect that a business will give back to society, something of what they take out of their own profit
- Expect businesses to show concern for the environment
- Expect businesses to show concern for their future through their own employment within the business |
| Potential Conflicts between stakeholders | - Employees and Owners (desire for fair wages and profit will clash, desire for safe working conditions will also create expenses for the business)
- Management and Customers ( in order to satisfy shareholders, prices may increase which will conflict with desire for reasonable prices)
- Management and general community (GC's desire to be environmentally and socially aware will conflict with manager satisfying shareholder expectations of less expenses.)
- Suppliers and GC ( suppliers may reduce costs by using unethical or socially irresponsible practices which can upset GC)
- Management and Suppliers - ( Managers may want to reduce supplier costs however suppliers need higher prices to cover costs of ethical materials) |
