| What two types of incentives are used to motivate employees? | Financial Incentives (Payment systems)
Non-Financial Incentives/Working Practices |
| What are the six financial incentives used to motivate employees? | Salary
Time rate
Piece rate
Bonus
Commission
Overtime |
| What are the six non-financial incentives used for motivating employees? | Job share
Flexitime
Teleworking
Training
Social events
Extra Holiday Entitlement |
| Describe the financial incentive of salary | An employee is paid a fixed amount per year in 12 equal instalments (Once every month) |
| Describe the financial incentive of time rate | Employee is paid per hour that is worked (for example, £6.50 per hour) |
| Describe the financial incentive of piece rate | An amount of money is paid for each item that an employee produces |
| Describe the financial incentive of bonus | Receiving an additional payment on top of a salary or time rate |
| Describe the financial incentive of commission | A percentage of money is paid based on the value of sales that an employee makes |
| Describe the financial incentive of overtime | When an employee works over the minimum required number of hours. Overtime is usually paid at a higher rate than normal (eg. Double time or time and a half) |
| Describe the non financial incentive of job share | Sharing one job role with another employee |
| Describe the non financial incentive of flexitime | Employees having some flexibility in choosing how they complete their working hours. Employee may be required to attend work during core hours (eg 10am-2pm) |
| Describe the non financial incentive of teleworking (home working) | Working away from the office by keeping in touch using electronic communication (such as email, mobile phones) |
| Describe the non financial incentive of training | Offering employees the opportunity to improve their skills/knowledge |
| Describe the non financial incentive of social events | Hosting work-based social events to improve the informal relationships in the workplace (eg work BBQ's, Christmas night out) |
| Describe the non financial incentive of extra holiday entitlement | Being offered more paid days off to work tan the legal minimum |
| What are the benefits of motivating staff? | Increased productivity, Reduced absenteeism, Lowered Staff turnover ,Improved relationship between staff and management |
| What are the costs of motivating staff? | Financial cost of certain financial incentives can be high, Uses up management time on non-core aspects of the business (eg, social events), Staff being dissatisfied by the perceived unequal issuing of incentives |
| What is meant by industrial relations? | Employe relations - the relationship between employees and their employer |
| What is a trade union? | An association which represents employees. Members pay fees to be part of a trade union and elect members into positions to run it on their behalf. |
| What is the role of trade unions? | To negotiate with management on behalf of employee (eg on issues of pay, working conditions and pensions) To offer legal advice/support to an employee following incidents/issues in the workplace To influence the government to make changes to workplace legislation To support/organised industrial action |
| Name the 7 types of industrial action | Go slow work to rule overtime ban strike picketing boycott demonstration |
| What is meant by "go slow" | deliberately working at a slower pace |
| What is meant by work to rule | Working completely according to your contract and job description. This may result in certain tasks/activities no longer being carried out. |
| What is meant by overtime ban? | Workers refusing to work any hours over the contracted hours |
| What is meant by strike? | workers refuse to enter the workplace or carry out any of their normal duties |
| what is meant by picketing? | Union members stand outside their workplace and try ot persuade other workers not to go into work |
| What is meant by boycott? | Employees refuse to carry out a new task or to use a new piece of equipment |
| What is meant by demonstration? | A gathering of people raising awareness of a particular issue |
| What is the impact of industrial action | relationship between employees and employer may deteriorate bad press/publicity for the organisation If employees are successful it may cost the organisation more money (eg if campaigning to increase wages) production may have to stop whilst industrial action takes place |
