| What is a stakeholder? | A person or group of people who have an interest in the success of an organisation |
| What is an internal stakeholder? | Those who work inside the business or have financed a business |
| What is an external stakeholder | Those who are outside the business but have an interest in its success |
| what is meant by a stakeholder's interest? | What they want from the business |
| what is meant by a stakeholder's influence | The actions a stakeholder can take which will affect a business |
| What are the 9 private sector stakeholders? | Shareholders/Owners
Employees
Customers
Suppliers
Local Community
Banks
Local Government
National Government
Pressure Groups |
| What are the 4 public sector stakeholders? | Taxpayers
Employees
Suppliers
Pressure Groups |
| What are the 5 third sector stakeholders? | Board of Trustees
Donors
Volunteers
Recipients of Help
Employees |
| Are shareholders an internal or external stakeholder? | Internal |
| what are shareholders interest | want to receive a good share of the profits |
| what are shareholders influence | can invest more or less money into a business |
| are employees an internal or external stakeholder? | Internal |
| What is the influence of employees | Can offer good or bad customer service
Can take industrial action |
| Are customers an internal or external stakeholder? | External |
| What is the interest of customers | want to receive high quality product at fair price |
| What is the influence of customers | can decide to shop elsewhere
can leave good or bad reviews |
| Are suppliers internal or external stakeholders? | external |
| what is the interest of suppliers | want to be paid on time and receive future orders |
| what is the influence of suppliers | can increase the prices of their raw materials
can fail to deliver materials on time |
| is the local community internal or external stakeholders | external |
| what is the interest of the local community | want local jobs created in the area |
| what is the influence of the local community | can complain to their local council or MP |
| Is the bank an internal or external stakeholder | external |
| What is the interest of the bank | want loans to be repaid on time |
| what is the influence of the bank | can refuse to provide loans |
| is the local government an internal or external stakeholder | external |
| what is the interest of local government | want local jobs created in the area |
| what is the influence of the local government | can refuse or grant planning permission |
| is national government internal or external stakeholder | external |
| what is the interest of national goverment | want corporation tax paid on time |
| what is the influence of national government | can increase or decrease the rate of corporation tax |
| are pressure groups internal or external stakeholders | external |
| what is the interest of pressure groups | want businesses to support their cause |
| what is the influence of pressure groups | can hold demonstrations and protests against a business' stance on their cause |
| are taxpayers internal or external stakeholders | external |
| what is the interest of taxpayers? | want to see that their tax money is being spent wisely |
| what is the influence of taxpayers | can complain to their MP or local press if dissatisfied |
| is a board of trustees internal or external stakeholders? | internal |
| what is the interest of a board of trustees? | want the aims or purpose of the charity to be achieved |
| what is the influence of a board of trustees | can make positive or negative decisions about the work of a charity |
| are donors an internal or external stakeholder | external |
| what is the interest of donor | want their donation to be used wisely |
| what is the influence of donors | can decide not to donate again in future |
| are volunteers internal or external volunteers | external |
| what is the interest of volunteers | want to gain experience or skills from helping the chairty |
| what is the influence of volunteers | can leave for paid position at any time |
| are recipients of help internal or external stakeholders | external |
| what is the interest of recipients of help | want to receive continued support |
| what is the influence of recipients of help | can misuse received funding from the charity |
