| communication | transferring a message from the sender, to the receiver who understands the message |
| message | information or instructions being passed by the sender to the receiver |
| internal communication | between members of the same organisation |
| external communication | between the organisation and other organisations or individuals |
| sender of the - | message is the person starting off the process by sending the message |
| medium of communication | method used to send an message for example a letter |
| receiver | is the person who receives the messages |
| Feedback | reply from the receiver which shows whether the message has arrived, been understood, and if necessary, acted upon |
| one way communication | a message which does not call for or require a response |
| 2 way communication | when the receiver gives a response to the message and there's a discussion about it |
| formal communication | when a message is sent through established channels using professional language |
| informal communication | when information is sent and received casually with the use of everyday language |
| communication barriers | factors that stop effective communication of messages |
