| What does Communication means, In business terms? | -Communication is how the Information is said between the Stakeholders [ah]
-Internal Communication is how Messages are send and received by Employees
-Organisation Structure impacts the Communication Methods in the Business |
| What are the Different forms of Written Communication | -Emails
-Memos
-Letters
-Reports
-Texts |
| Evaluate Emails [Communication] | -Emails are Quick and Easy ways of Communicating messages
-Information however, might Overload easily
[Teachers get his a lot] |
| What is Verbal Communication | -This is the Face-Face Communication like Phone Calls, Meetings/Presentation
-Tall Organisation Structure have this type of Communication slow [too many layers]
-Flat Organisation Structure have this type of Organisation has an Motivating way. Subordinates can talk to the Managers and even the Directors easier. [Less layers] |
| What are the Most effective things in a Verbal Communication | -Be Clear
-Simple
-Sort the Tone
-Detailed
-Listener |
| Evaluate Social Media | Most Businesses use Twitter and Facebook, to Operate their Business. There are some others apps like Linkedln
-Social Media has around 2-3 Billion Potential Customers International
-Social Media allows the Data Collection of Users
-Not Expensive to set up, and hard to Manage. This is Suitable
-Can be used for Internal Communication
-Feedback from Customers are easy to gain Access of
-Can share Texts and Images |
| Evaluate Websites | -Collection of Web Pages
-Can connect with Users
-Businesses have usually an Online Presence via a Website
-Can communicate with Customers, Advertise, Sell products and Services and Gain Feedback |
| Advantages and Disadvantages of Using Websites? | Good
-Can Access a Global Market
-Products can be Promoted.
-Operates 24/7
-E-Commerce can Happen
-Can support Customers via Online Chat
-Is cheaper then other Methods
-Feedback can be easily happened
Bad
-Website may Crash
-Some Customers want to have a Face-Face interaction rather than Online
-Has to be Updated and Maintained commonly |
| What does Digital Technology and Digital Communication mean in Business Terms | -Digital Technology; Businesses use Computer Based Tools, Systems, Devices and Resources to make, store or process Data
-It can include Social Media, Multi-Media, Productivity Application, Cloud Computing, E-Commerce and Communication
-Digital Communication; Comes with Digital Technology. Uses are Global via Smartphones, Tablets, Desktops, and Video Conferencing. Can also happen through Social Media |
| Advantages to Digital Communication | -Cheap and is being increased a lot [2020]
-Data and Messages can be Electronically Stored
-Can have Translated Versions
-Using Online meetings can save Money and Time
-Marketing and Advertising is High Quality |
| Dis-advantages to Digital Communication | -Can be Unreliable. Messages may just not send
-Overload in Communication can lead to Delays and Failures
-Equipment might not work; Places may not be Connected
-Environmental Sides of things concern over the Electronic Transmissions [Health too]
-More Training is Involved; Employees has to Check In when not in Work |
| What is Excessive Communication | -This is the Opposite of Insufficient Communication [Staff are Overloaded] |
| What can Prevent Effective Communication | -Type of Language; Can be inappropriate, or hard to Understand
-Noise levels; More people speaking can just be Annoying
-A lot of Information; Overload in Information makes it more Difficult to prioritise.
-Emotion's; Can be difficult to comprehend, Messages may be Intercepted Wrong
-Message become Distorted; The Original Message may Lose its Meaning, if it even gets their
-Inconsistency; People who have a bad Reputation may just Ignore them or even Blocked |
