level: Level 6: Host assistance
Questions and Answers List
level questions: Level 6: Host assistance
| Question | Answer |
|---|---|
| HPI | Host Protection Insurance |
| HG | Host Guarantee |
| HCP | Host Cancellation Program |
| SD | Security Deposit |
| FIQ | Fake Inventory Queue |
| Line item on a host's transaction history or within a reservation page that shows as a negative balance, reconciled by being subtracted from upcoming payouts to the host | Adjustment |
| Listing that the host has completed the steps to activate and is publicly visible on www.airbnb.com | Active listing |
| Review that appears on a host's profile in the event of a host cancellation. Can be recognized by specific phrasing: "This reservation was cancelled X days before check in. This is an automated posting." | Automated review |
| When a listing's calendar dates are blocked off by the system or by a Support Ambassador, preventing the host from booking them | Blocked calendar |
| Actions taken on a host's account in the event that they cancel a reservation or a Support Ambassador cancels on their behalf | Cancellation penalties |