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level: Types of Communication

Questions and Answers List

Question	Answer
Probably most common in the workplace. Purpose of the discussion needs to be clear so that messages is understood correctly and points of action that need to be taken by the participants are clear	Informal Group Discussions
Tends to be more one-way with the speaker more in control. The purpose is to share information – helping someone to learn something or solve a problem	Giving Instructions and Directions
Speaking clearly and using simple language will ensure that anyone can understand the message. The key is to find a solution. Logic and structure are crucial to clarity.	Explaining or Solving Problems
Used extensively in the business environment. It May be used to recruit staff, deal with complaints from staff or customers, or to get feedback about products or services	Interviews